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❶Maintains up-to-date knowledge of company policies. Attended local and regional shows for product development training.

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Stand Out From the Crowd. Punctual and reliable for shifts and meetings. Ability to research, analyze and solve customer inquiries and transactions. Cross-trained and provides back-up for other customer service representatives when needed.

Worked under strict deadlines and responded to service requests and emergency call-outs. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with inquiries and complaints.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Trained colleagues in newly implemented materials and was acknowledged by supervisors for outstanding initiative. Received many awards showcasing excellent customer satisfaction.

Skilled call center representative committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a capacity to troubleshoot issues to ensure customer satisfaction. Consistently meets and exceeds productivity goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Customer Service Lead committed to delivering success through effective personnel and workflow management. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Trained and motivated staff to achieve product sales goals. Replenished merchandise shelves with items from the stockroom and placed orders from vendors. Processed all payroll requests. Generated leads for new clients through telephone and email contact.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Regularly sought opportunities to up sell and add on additional services to generate and increase sales. Managed cash stock and inventory balances accurately. Compiled weekly monetary reports and records for the shop owner. Resolved product issues and shared benefits of new technology. For each company, quantify, quantify. How much was the company worth, how many people did you supervise, how much money did you handle, or make for the company — and always use digits.

If you were promoted say so, and list your accomplishments. How do you make those lists pop? Use a bullet point before each entry, and shoot for at least three bullet points.

Remember, emphasize personal growth. You may also be interested in Applying to Grad School:

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